Rinnai Service Center phone number and instructions on how to apply for after-sales service. Rinnai is a company that sells cooking appliances such as gas ranges and ovens, water heating appliances such as gas boilers and water heaters, and commercial appliances. People who use Rinnai boilers or gas ranges should call the Rinnai Service Center for help if they have a problem with a Rinnai product or need after-sales service. Below we introduce the Rinnai Service Center phone number and how to apply for after-sales service.
Rinnai Service Center Phone Number
The Rinnai Service Center phone number is ☎1544-3651. If you have a problem with a Rinnai product, such as a Rinnai boiler or gas range, or need after-sales service, you can call this number. Rinnai Service Center business hours are from 9:00 AM to 6:00 PM on weekdays and closed on Saturdays, Sundays, and public holidays.
Category Phone Number Business Hours
Rinnai Service Center Phone Number ☎1544-3651 Weekdays 9:00 AM to 6:00 PM
Rinnai Service Center Phone Number
How to apply for after-sales service at Rinnai Service Center
If you have a problem with a Rinnai product, such as a Rinnai boiler, gas range, or oven, or it breaks down and you need after-sales service, you can apply for Rinnai after-sales service in several ways. First, you can apply for after-sales service by calling the customer center at 1544-3651 or by accessing the after-sales service application page on the Rinnai website. You can also apply for Rinnai product after-sales service through the Rinnai Service Center KakaoTalk consultation chat. Please refer to the information below for after-sales service on the Rinnai website and KakaoTalk chat consultation.
▶Go to Rinnai homepage A/S application and KakaoTalk chat consultation
Rinnai self-diagnosis method
If a Rinnai boiler or gas range breaks down and you call an on-site service, a travel fee will be charged. The Rinnai website provides frequently asked questions, video guides, and solutions to error codes through a self-diagnosis page. In some cases, problems with Rinnai products can be resolved directly through self-diagnosis on the Rinnai website, so it is a good idea to perform a self-diagnosis first before contacting the service center.
▶Go to Rinnai Self-Diagnosis and Frequently Asked Questions
Rinnai product quality warranty period and parts retention period
1. Gas boiler (boiler constructed (installed) after September 1, 2006)
Quality warranty period: 3 years / Parts retention period: 8 years
2. Oil boiler, electric boiler, cooling/heating system (GHP, EHP, GA), air conditioner
Quality warranty period: 2 years / Parts retention period: 8 years
3. Stove (electricity, gas), gas heater, gas clothes dryer, gas water heater
Quality warranty period: 2 years / Parts retention period: 5 years
4. Microwave oven, water purifier
Quality warranty period: 1 year / Parts retention period: 7 years
5. Gas range, gas oven range, electric water heater, hot water washer (bidet), electric oven, blender
Quality warranty period: 1 year / Parts retention period: 6 years
6. Home dish dryer, air purifier, home dishwasher, water softener, leftover dish disposer (VIUUM), electric range
Quality warranty period: 1 year / Parts retention period: 5 years
7. Gas-type commercial dishwasher
Quality warranty period: 2 years / Parts retention period: 3 years
8. Commercial appliances (grillers, fryers, dishwashers, rice cookers, soup pots, sterilizers, ovens, ice makers, refrigerators, etc.), imported goods, far-infrared heaters, electric cookers.
Quality warranty period: 1 year / Parts retention period: 3 years
9. Other items (unless a separate period is specified)
Quality warranty period: 1 year / Parts retention period: 5 years
10. Key parts: Air conditioner-compressor
Quality warranty period: 4 years
11. Key parts: Microwave – Magnetron / Refrigerator – Compressor / Fan heater – Burner
Quality warranty period: 3 years
– The quality warranty period and parts retention period for items not recorded in the related items above are subject to consumer dispute resolution standards in accordance with the “Framework Act on Consumers.”
– When used in places other than normal usage environments, such as home use, commercial use, vehicles, ships, etc., the warranty period is 1/2 of the relevant warranty period.
– Imported products comply with the standards for the relevant product.
Rinnai parts cost, travel cost, repair cost, service fee calculation standard
Rinnai’s service charges are based on the “Basic Consumer Act” enacted by the government. In the case of Rinnai Boiler After Service, it is convenient to know the travel cost in advance because it mainly uses business trip services.
1. Parts cost
– Parts cost refers to the cost of parts required to replace parts to repair the product. Rinnai does not use remanufactured parts when replacing parts.
2. Travel expenses
– The travel fee is applied when requesting on-site repair for a product whose quality warranty period as specified in the “Consumer Dispute Resolution Standards” for each product has expired. Rinnai’s travel fee is KRW 18,000 regardless of the product type. However, on weekdays from 18:00 to 08:00 the next day and on Saturdays/Sundays/public holidays, the same fee of 22,000 won is charged regardless of the type.
3. Repair costs
– Repair cost refers to the pure repair cost based on the repair difficulty and time required to repair the product.
Rinnai Service Center Location Address
Rinnai operates 27 service centers directly operated by its headquarters across the country. If you have a problem while using a Rinnai product and need to visit the nearest Rinnai service center, please refer to the Rinnai service center location and address below. Rinnai Service Center visiting hours are from 9:00 AM to 6:00 PM on weekdays and are closed on Saturdays, Sundays, and public holidays.
Seoul/Gyeonggi/Incheon area
1. Gangnam CS Center
Address: 63 Samhaksa-ro, Songpa-gu, Seoul, 2nd floor (Samjeon-dong)
※ Transportation information
1) Subway transportation
2nd floor of Tackleberry B/D, 20 meters from the elevator at Exit 1 of Seokchon Gobun Station.
2) Bus transportation ((in front of Songpa Community Center/District Council)
340, 350, 3322, 3314, 3317
2. Gangseo CS Center
Address: Room 506, Geumgang Penterium IT Tower, 171 Dangsan-ro, Yeongdeungpo-gu, Seoul
※ Transportation information
1) subway
Located 5 minutes away from Exit 3 of Yeongdeungpo-gu Office Station on Line 2 in the direction of Dangsan Station (5 minutes)
2) bus
Take village bus number 03 from Dangsan Post Office.
70-3 (68m) from Dangsan Samsung Apartment
Dangsan Yuwon Jeil 1st Apartment 5620, 6631 (142m)
3. Incheon CS Center
Address: 1st floor, Production Headquarters Building, 69 Gajwa-ro 12beon-gil, Bupyeong-gu, Incheon
※ Transportation information
1) subway
Incheon Subway Line 2 Juan National Industrial Complex Station – Exit 1, about 500m on the right.
2) bus
No. 510: Get off at Semo Co., Ltd. entrance (Rinnai Korea)
4. Uijeongbu CS Center
Address: 83 Beomgol-ro, Uijeongbu-si, Gyeonggi-do, 3rd floor, Inwoo Building (Uijeongbu-dong)
※ Transportation information
1) When using the subway
Get off at Beomgol Station on the Uijeongbu Light Rail, take Exit 2, and walk for 10 minutes to Sangwoo High School.
2) When using the bus
Stop name: Sangwoo High School Station
1. Village Bus 207 (Get on at Uijeongbu Station or Shinsegae Department Store Station -> Get off at Sangwoo High School Station)
2. Village Bus 202-1 (Get on at Uijeongbu Station or Seobu Plaza Station -> Get off at Sangwoo High School Station)
5. Suwon CS Center
Address: 1082-7, Gyeongsu-daero, Jangan-gu, Suwon-si, Gyeonggi-do, Daeyoung Plaza #213 (Pajang-dong)
※ Transportation information
1) Subway + Bus
– Suwon Station, Line 1, take regular bus No. 30 and get off at Samik Apartment in Pajang-dong, 2-minute walk
– Suwon Station (Line 1), take regular bus No. 777 and get off at Samik Apartment in Pajang-dong, walk 2 minutes.
2) Bus transportation (Samik Apartment, 2-minute walk)
– Village bus: 2-1, 2-3, 21
– Seat bus: 300, 900
– Regular buses: 300-1, 55, 27, 25, 30, 25-2, 777, 92, 310, 63, 301,
400-1, 98, 36, 999-1, 5, 99, 990, 65
– Direct bus: 3000, 2007, 7770, 7780, 1009
6. Seongnam CS Center
Address: 3-14, Dunchon-daero 52beon-gil, Jungwon-gu, Seongnam-si, Gyeonggi-do
※ Transportation information
1) When using the subway
Moran Station Exit 5
2) When using the bus
Get off at Moran Station and walk for about 10 minutes
– Regular buses: 3-1, 32, 32-1, 320, 9, 15-1, 33, 51, 52, 220
– Village bus: 8
– Metropolitan and intercity buses: 333, 500-1, 500-2, 1117, 2007
Gyeongnam/Busan/Ulsan area
1. Busan CS Center
Address: 538 Jungang-daero, Dong-gu, Busan, 5th floor, Shinsung Building
※ Transportation information
1) When using the subway [Get off at Beomil Station (Exit 7)]
200 meters past the overpass in the alley next to Hyundai Department Store (opposite the old Borim Theater, former Ministry of Transportation)
2) By bus (Get off at Beomgok Intersection, opposite the old Borim Theater, former Ministry of Transportation)
Use numbers 17, 59, 61, 85, 88, 103
2. Ulsan CS Center
Address: 86 Taehwa-ro, Jung-gu, Ulsan, 2nd floor (Taehwa-dong)
※ Transportation information
1) When using the bus (stop name: Jeil Middle School)
103, 104, 114, 123, 133, 203, 233, 317,
327, 357, 402, 413, 421, 422, 426, 433,
441, 442, 708, 718, 728, 802, 807, 817
3. Changwon CS Center
Address: 6th floor, Daewoong Pharmaceutical Building, 10 Dogyeduri-gil, Uichang-gu, Changwon-si, Gyeongsangnam-do (Dogye-dong)
※ Transportation information
1) When using the bus
100 (Get off in front of Sodap-dong Geumho Hot Springs)
113, 122 (get off in front of the 39th Division)
109, 210, 212 (Get off in front of Hanmaeum Apartment)
105, 122 (Get off in front of Changwon CL Women’s Hospital)
4. Jinju CS Center
Address: #501, 4 Enaro 77beon-gil, Jinju-si, Gyeongsangnam-do
※ Transportation information
When using the bus (stop name: Korea Elevator Safety Corporation)
200,292,293,300,300-1,380 80m towards LH Tower
Gyeongbuk/Daegu area
1. Daegu CS Center
Address: 447 Dongdaegu-ro, Dong-gu, Daegu, 1st floor (Sincheon-dong)
※ Transportation information
1) When using the subway (get off at Dongdae Station)
Yeongnam Ilbo, 1km towards MBC intersection
2) When using the bus (stop name: in front of the Chamber of Commerce and Industry)
814, Suseong 4 (100M towards Yeongnam Ilbo and MBC intersection)
2. Andong CS Center
Address: 35 Seodongmun-ro, Andong-si, Gyeongsangbuk-do, 2nd floor (Pyeonghwa-dong)
※ Transportation information
1) When using the bus
(1) When coming from Yongsang-dong, Mokseong-dong, or downtown: Get off at Seobu Elementary School Station.
Regular bus No. 11 (approximately 200m towards Yecheon)
(2) When coming from Songhyeon-dong, Taehwa-dong, or Pungsan direction
Regular bus number 11, 0-1 (get off after passing Taehwa 5-geori)