Consumer rights protection is a very important issue in modern society. Organizations such as the Consumer Protection Agency play a role in protecting consumers by responding to various problems they face.
In this article, we will learn about the role of the Consumer Protection Agency Complaint Center, how to use it, phone number, and refund policy.
Consumer Protection Agency Complaint Center
The Consumer Protection Agency Complaint Center is an organization that helps consumers report various damages they experience and find solutions.
You can file a complaint online, and if necessary, you can get additional advice through a phone consultation.
Telephone number and operating hours
The phone number for the Consumer Protection Agency Complaint Center is 1372 without area code. This phone number connects you to the Consumer Counseling Center, and consultation hours are from 09:00 to 18:00 on weekdays.
Refund policy information
In accordance with the Consumer Protection Act, unconditional refunds must be possible within 7 days of receiving the product.
However, refunds may not be possible if the product is lost or damaged due to the consumer’s negligence, if the value has decreased significantly due to use, if resale is not possible due to the passage of time, or if the packaging of a product that can be copied is damaged.
▪ Refund process and procedures
① Refund request: A consumer requests a refund for the product he or she purchased.
② Review of refund conditions: The seller reviews whether the refund request meets the refund conditions under the Consumer Protection Act.
③ Refund: If the conditions are met, the seller issues a refund to the consumer.
Damage relief procedures
The damage relief procedure is a system in which the Korea Consumer Agency acts as a mediator in disputes between consumers and businesses and recommends an agreement fairly and objectively.
If you report damage through the Consumer Complaint Center, the business will be notified of the fact in accordance with the relevant procedures, and if necessary, a settlement recommendation will be made through document review and on-site investigation.
Protecting consumer rights and interests is very important. Related organizations, including the Consumer Protection Agency Complaint Center, are working to minimize damage to consumers and create a fair trading environment.
As a consumer, it is important to know your rights and assert them proactively when necessary.
We learned about how to use the Consumer Protection Agency Complaint Center, phone number, and refund policy. For more details, please check the Korea Consumer Agency website below.