You may have applied for Shinhan Card issuance but have not received the card delivery, or may contact customer service for various reasons while using the card.
This article introduces the phone number of Shinhan Card Customer Center and how to directly connect to a counselor when connecting to ARS.
Please keep this in mind and if you have any inquiries about Shinhan Card, please call customer service to resolve the issue.
Contact Shinhan Card Customer Center (Android)
Contact Shinhan Card Customer Center (iOS)
1. Shinhan Card Customer Center Phone Number
The Shinhan Card customer center phone number can be found through the customer center on the Shinhan Card website or app and is as follows.
Shinhan Card-Customer Center-Phone Number
Verbal-ARS
If you call Shinhan Card’s main phone number at 1544-7000, you will be connected to Shinhan Card ARS.
When connecting to ARS, if you press 1, a digital ARS link will be sent as a text message as shown below. If you access the link, you can conveniently make inquiries to the customer service center while looking at your smartphone screen. (On weekends, only urgent business can be handled using regular ARS, not digital ARS.)
Digital-ARS-Link
Digital-ARS
Also, please note that when connecting to 1661-7000, you can also connect using spoken ARS through voice recognition.
Contact Shinhan Card Customer Center (Android)
Contact Shinhan Card Customer Center (iOS)
2. How to connect to a Shinhan Card customer center agent
As explained previously, if you cannot find the menu you want or do not receive satisfactory action when connecting to Shinhan Card’s customer center, you must contact a counselor directly to resolve the issue.
After connecting to Shinhan Card Customer Center, the method to connect to a counselor is as follows.
After connecting to the ARS main number, press 1 to access the digital ARS link. You can select a counselor at the bottom right to connect to a counselor.
Counselor – Selection
You can also leave an inquiry by selecting Customer Center > Consultation/Complaints > Consultation > Submit Inquiry on the Shinhan Card website or app without connecting to a counselor.
Customer Center – Consultation – Complaints
Consultation-Receiving inquiries
Once an answer is registered to your inquiry, you can check the notification through your mobile phone or log in at any time to check the answer.
Contact Shinhan Card Customer Center (Android)
Contact Shinhan Card Customer Center (iOS)
Additionally, if you select Shinhan Card Customer Center > Consultation/Complaints > Consultation > Chatbot Consultation, you can leave an inquiry and resolve it through chat like KakaoTalk.
Consultation-Chatbot Consultation
Shinhan Card-Chatbot
It is also a good idea to easily leave inquiries and have them resolved through the Shinhan Card chatbot.
Contact Shinhan Card Customer Center (Android)
Contact Shinhan Card Customer Center (iOS)
3. Conclusion
So far, we have looked at the Shinhan Card customer center phone number and various ways to connect to a representative.
If you need to contact the customer center for various reasons, such as canceling the card or checking the issuance status, you can conveniently inquire by knowing the Shinhan Card customer center number.
Also, if it is not urgent or the menu is difficult to find, please contact a counselor directly to explain the problem to the agent and choose a method to resolve the problem.