Coupang Customer Center Inquiry Phone Number Connection Contact Business Hours
When you order from Coupang, delivery arrives incredibly quickly. I have an impatient personality, so I buy a lot of different items from Coupang. As a result, I use Coupang so much that I also use Coupang Play for free. Coupang service is really good.
If you would like to exchange, return, or refund a product purchased from Coupang, or would like to inquire about the delivery period, etc., you can resolve this at the Coupang Customer Center. There is a FAQ and homepage link at the bottom of the text, so please access them below.
Please call or chat quickly at the Coupang Customer Center, which is open 24 hours a day, 365 days a year.
Coupang Customer Center Inquiry Phone Number
index
– Coupang customer service phone number, business hours, chat
– Coupang Customer Center FAQ
– Coupang Customer Center website
Coupang customer service phone number, business hours, chat
Coupang Customer Center phone number, business hours
Coupang Customer Center phone number, business hours
Coupang Customer Center Phone Number
1577-7011 (Open 24 hours a day, 365 days a year)
Coupang’s customer center is always open, so it’s very convenient because you can contact us conveniently. It is very useful because you can easily contact customer service. Chat consultation is also available as shown below.
Coupang Customer Center Chat
Coupang Customer Center Chat
Chat consultation is also available at Coupang’s customer center, so if you are uncomfortable with phone consultation, please contact us quickly. You can use it quickly from above.
Coupang Customer Center FAQ
Coupang Customer Center FAQ
Coupang Customer Center FAQ
You can handle a variety of things from cancellation/exchange/return to delivery and refund at Coupang Customer Center. Check the FAQ below for quick answers.
-I want to exchange/return the product.
Exchanges and returns are only possible for unused products, and can be done directly through My Coupang. If a problem is discovered during the inspection phase after the product has been retrieved, we may contact you. Exchanges can only be made with the same product as the purchased product. If you wish to change the color or size, please return the product and repurchase.
Exchange/Return
My Coupang → Order List → Select Product → Click to Request Exchange or Return
Afterwards, complete the application by selecting the items corresponding to each step.
-How long is the exchange/return period?
In case of buyer’s simple change of mind
Rocket delivery product: Within 30 days after delivery
Rocket Fresh products: No returns due to simple change of mind
Rocket direct purchase products: within 7 days after delivery (no exchanges, returns only)
Rocket Mobile products: Within 14 days including order date
Product delivered by seller: within 7 days after completion of delivery
In case of differences in labeling, advertising, or product defects (initial defects)
Within 3 months from the date of receipt of the goods or within 30 days from the date the fact was known or could have been known.
In case of damage/defect/misdelivery, etc. (seller’s fault)
Within 3 months from the date of receipt of the goods or within 30 days from the date the fact was known or could have been known.
However, since exchange/return conditions vary depending on the product, please refer to the delivery/exchange/return/seller information on the details page of the purchased product for exact details.
-I want to cancel the product.
You can cancel orders and request returns directly through My Coupang.
Cancel order
My Coupang → Order List → Select Product → Click Cancel Order
Afterwards, select the item corresponding to each step to complete cancellation.
Return it
My Coupang → Order List → Select Product → Click to Request Exchange or Return
Afterwards, complete the application by selecting the items corresponding to each step.
Authorization cancellation is completed after the product arrives to the seller.
For products delivered after requesting a return, please notify the delivery driver of your refusal to receive them.
Although a return has been accepted, the delivery driver will visit and collect the delivered product within 1 to 3 days on weekdays.
In the case of fresh/refrigerated/frozen products, returns due to a simple change of mind are limited due to the nature of the product that cannot be resold.
In the case of seller products, return fees will be incurred if cancellation is made after delivery of the product has begun.
-When will the ordered product be delivered?
You can check the expected delivery date directly through My Coupang.
Check delivery status
My Coupang → Order list → Product selection → Delivery tracking
After tracking the delivery, click ‘View Details’ at the top to check the delivery status by time zone. Delivery messages can also be checked in the notification center at the top right of the mobile app home.
Estimated delivery date may vary depending on the seller and delivery destination, and may take 3 to 5 days longer for islands and mountainous areas. Please understand that there may be some delays if exceptional circumstances such as bad weather, natural disasters, changes in supply and demand, or holidays occur.
Coupang Customer Center website
Coupang Customer Center website
Coupang Customer Center website
Solve phone and chat inquiries and FAQs all at once on the Coupang Customer Center website and enjoy fast delivery.