Here are the FedEx customer service phone numbers, how to make a pickup reservation, and how to track delivery. FedEx is the world’s largest express transportation company, providing fast and reliable delivery services to more than 220 countries and regions around the world. When using FedEx, various inquiries may arise, such as customer number inquiries, shipping/delivery inquiries, packaging material inquiries, rate inquiries, customs clearance inquiries, technical support, etc. These can be resolved through customer service phone calls, emails, or Kakao Talk inquiries. . Below we introduce the FedEx customer service phone number, how to make a pickup reservation, and how to track delivery.
Fedex customer service phone number
The FedEx customer service phone number is ☎1588-0588, and when calling from overseas, you can call ☎82-2-1588-0588. FedEx Customer Center representative operating hours are 8:00 AM to 6:00 PM on weekdays, 8:00 AM to 4:00 PM on Saturdays, and closed on Sundays and public holidays.
Category Phone Number Operating Hours
FedEx Customer Center Phone Number: ☎1588-0588 Weekdays: 8:00 a.m. to 6:00 p.m.
Saturday: 8 a.m. to 4 p.m.
When calling from overseas ☎82-2-1588-0588
Fedex customer service phone number
How to use FedEx Customer Center email inquiry
If you have difficulty calling the FedEx customer center due to the influx of calls or would like to inquire in a way other than by phone, you can use the FedEx email inquiry. For FedEx email inquiries, access the site below, select the topic you wish to inquire about, enter your name, email address, phone number, and the information you are inquiring about, and send it to us. The person in charge will check and respond quickly.
▶ Go to FedEx Customer Center email inquiry
How to contact FedEx KakaoTalk
If you have any questions regarding FedEx, you can also contact us through KakaoTalk. Inquiries about FedEx KakaoTalk can be made by running KakaoTalk and entering ‘FedEx’ in Add Friends to add the channel. You can make various inquiries such as FedEx pickup reservations and delivery inquiries through FedEx KakaoTalk. You can also inquire by entering your questions directly in the KakaoTalk window. FedEx KakaoTalk consultation hours are from 9:00 AM to 6:00 PM on weekdays and are not available on weekends and public holidays. However, delivery and rate inquiries are available 24 hours a day.
How to use FedEx
To use FedEx, you can register your customer number and create a user ID.
1. Register FedEx customer number
– Apply for opening a personal customer number or corporate customer number on the FedEx website.
1) Corporate account number: Choose between payment terms within 30 days or payment via a valid credit card.
2) Personal customer number: You can use the delivery service immediately after registering your credit card.
2. Create user ID
– After registering a new customer number, you can create a user ID on the FedEx website to manage your shipments online and receive immediate support.
3. How to use FedEx
FedEx shipping methods and how to use them are detailed on the FedEx website, and even new users can easily understand everything needed for the first shipment and subsequent shipments step by step.
▶Go to the information page on how to use FedEx
How to schedule a FedEx pickup
Once you have completed packaging your shipment and preparing the documents, you can schedule a pickup by visiting the FedEx website or calling FedEx customer service.
1. Make a pickup reservation on the FedEx website
– You can directly access the FedEx website, open a customer number, create an ID, and make a pickup reservation.
2. Make a pickup reservation at FedEx Customer Center
– You can make a pickup reservation by calling FedEx Customer Center at 1588-0588.
FedEx reception desk location and address
You can make a pickup reservation through the FedEx website or customer service center, but if there is a FedEx reception center nearby, you can make a reservation by visiting it in person. You can apply in person and pick up at the FedEx World Service/Ship Center or FedEx office.
1. Ilsan Office
– 94 Myeokjeol-gil, Seo-gu, Ilsan, Goyang-si, Gyeonggi-do (Daehwa-dong) 10426
2. Sangam Office
– 16 Daeteo 2-ro, Deogyang-gu, Goyang-si, Gyeonggi-do (Deogeun-dong) 10541
3. Gyeonggi Gwangju Office
– 726-21 Opo-ro, Opo-eup, Gwangju-si, Gyeonggi-do 12790
4. Gunpo Office
– 8, Dangjeong-ro 28beon-gil, Gunpo-si, Gyeonggi-do 15849
5. Namyangju Office
– 281 Hongyureung-ro, Namyangju-si, Gyeonggi-do 12236
6. Daegu Office
– 10 Gukchaebosang-ro 7-gil, Seo-gu, Daegu (Ihyeon-dong) 41754
7. Daejeon Office
– 527 Sintanjin-ro, Daedeok-gu, Daejeon 34335
8. Busan Office
– 20 Nakdong-daero 1366beon-gil, Sasang-gu, Busan (Samnak-dong) 46908
9. Gyeongnam Office
– 21 Gonghang-ro 767beonga-gil, Gangseo-gu, Busan 46720
10. Gyeongin Office
– 30 Bucheon-ro 208beon-gil, Wonmi-gu, Bucheon-si, Gyeonggi-do (Chunui-dong) 14555
11. Myeongdong Office
– Room 116, 299 Samil-daero, Jung-gu, Seoul 04537
12. Gangseo Office
– 9 Seonyu-ro 45-gil, Yeongdeungpo-gu, Seoul (Yangpyeong-dong 4-ga) 07209
13. Yangjae Office
– 1st floor, 33 Gangnam-daero 25-gil, Seocho-gu, Seoul (Yangjae-dong) 06754
14. Gangnam Office
– 150 Bangbaejungang-ro, Seocho-gu, Seoul (Bangbae-dong) 06561
15. Songpa Visiting Reception Center
– 8th floor, Garden Five Life Techno Hall, 66 Chungmin-ro, Munjeong 2-dong, Songpa-gu, Seoul, 8021~8023 05838
16. Magog Office
– 54 Yangcheon-ro 47-gil, Gangseo-gu, Seoul 07522
17. Suwon Office
– 263 Yeongtong-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do (Sindong) 16679
18. Ulsan Office
– 62 Seongan 15-gil, Jung-gu, Ulsan (Seongan-dong) 44418
19. Incheon Airport Office
– 46 Gonghangdong-ro 295beon-gil, Jung-gu, Incheon (Unseo-dong) 22381
20. Jeolla Gwangju Office
– 375-2 Yulgok-ri, Jinwon-myeon, Jangseong-gun, Jeollanam-do 57244
21. Cheonan Office
– 476-25 Waryong-gil, Seonghwan-eup, Seobuk-gu, Cheonan-si, Chungcheongnam-do 31000
How to track FedEx delivery
The FedEx online tracking tool allows you to track information about your shipment any time, 24 hours a day, 7 days a week. Regardless of the number of packages or the tracking platform, you can check the status of up to 30 shipments at once or receive proof of delivery.
1. Delivery tracking without logging in
– You can check the delivery status of your shipment and receive a delivery certificate by entering the tracking number or reference number on the FedEx website.
▶Go to FedEx website delivery tracking
2. Log in to track delivery
– For packages shipped through FedEx Ship Manager™ at fedex.com, tracking results and details will appear automatically when you log in.
3. Mobile delivery tracking
– FedEx Mobile is the most convenient delivery tracking tool, allowing you to check the delivery status from anywhere, 24 hours a day, 365 days a year.
FedEx Customer Service Frequently Asked Questions
Q. Why is customs clearance held while using FedEx?
A. Your shipment will be held by customs to ensure it meets import and export regulations. A pending shipment may be due to missing or incomplete documentation, awaiting customs clearance instructions, or customs authorities needing more information to clear your goods.
We cannot process your shipment for customs clearance until you can provide all information to the tax authorities. If you choose to use your own customs broker, that customs broker will handle this. If your package is held at customs, FedEx will contact you with further information.
Q. I tracked the FedEx delivery, but it showed a customs clearance delay. What should I do?
A. Customs clearance delays occur for a variety of reasons. Customs clearance delay information, including the reason for the delay and recommended actions, can usually be found on the tracking details page. FedEx may contact the sender or recipient if additional information about the shipment is required.
Q. How do I receive a delivery certificate from FedEx?
A.
– Go to the delivery tracking menu on the FedEx homepage, enter the 12-digit tracking number and click “Delivery Tracking.”
– Click “Receive Proof of Delivery” and enter the 9-digit FedEx account number of the sender or payer associated with the shipment. Then click “View PDF.”
– Due to Covid-19, signature for delivery may not be provided to minimize contact with customers.
Q. How do I cancel a FedEx shipment?
A. A shipping air waybill can be canceled within 12 hours of completion or before the shipping date is printed. If you do not use an air waybill, you will not be charged shipping fees. Follow these steps to cancel a shipment:
1. Access the online shipping tools page on the FedEx website. If you are not logged in, you will need to log in.
2. In the new FedEx Ship ManagerTM, click “Shipments” in the left navigation bar.
3. Select the vertical three-dot icon for the shipment you want to cancel.
4. Click the “Cancel” button.
5. If you have scheduled a pickup for your shipment, you must also cancel the pickup.
Q. How do I order FedEx packaging materials?
A. Please refer to the instructions for ordering FedEx packaging materials in the ‘New Customer Center’ menu on the FedEx website.