The Cyber Investigation Unit is part of the National Police Agency’s Cyber Safety Bureau and is an organization that investigates cyber-related crimes. The Cyber Investigation Unit is in charge of crimes that occur in cyberspace within the Cyber Safety Department of the Local Police Agency and the cyber investigation field. From now on, let’s find out how to report to the cyber investigation team and the numbers.사이버수사대 신고
Cyber Investigation Unit phone number
The Cyber Investigation Unit is the Cyber Safety Bureau of the National Police Agency, which is an auxiliary agency to the Commissioner of Police.
The phone number for the Cyber Investigation Unit is 02-3150-2659. You can inquire about cyber crime-related complaints and use of the Cyber Safety Bureau website.
However, the Cyber Investigation Team Customer Center provides complaint and counseling services related to cyber-related crimes, and direct reporting of crimes is not possible.
How to report to cyber investigation department
There are two ways to report cyber-related crimes: visit the Cyber Safety Department or the cyber investigation section of the police station to report it, or report it through the Cyber Safety Bureau website.
Report to the Cyber Security Bureau website
Cyber crime reporting website
ECRM
Reports can only be made by the victim. Representatives such as family members are requested to visit the police station in person or use the Kookmin Shinmungo, where representatives can report. Please use ‘Report’ for any cybercrime you discover.
ecrm.cyber.go.kr
If you report on the Cyber Security Bureau website, you can not only report but also receive consultation. At this time, you must verify your identity (i-PIN authentication) using your mobile phone to receive the service.
Cyber Investigation Unit Crime Types
If damage has occurred due to a crime, it can be reported to the cyber investigation unit. Crime types are broadly divided into three types. These are information and communication network infringement crimes, information and communication network use crimes, and illegal content crimes.
Information and communication network infringement crime
This occurs when an illegal intrusion into a computer or information and communication network (computer system) occurs, or damage, loss, or alteration of the system or data program, computer system failure, or unusability occurs. It also means hacking, denial-of-service attacks, and malware crimes.
Crimes using information and communication networks
It refers to crimes between Internet users and includes Internet second-hand transaction fraud, shopping mall fraud, game fraud, and cyber financial crimes (phishing, pharming, smishing, memory hacking, body cam phishing, etc.). In addition, most cyber crimes, such as infringement of personal and location information, cyber copyright infringement, and spam mail, are crimes using information and communication networks.
illegal content crime
This applies to distributing, selling, renting, or displaying goods, services, or information that violates the law through a computer system. This mainly applies to illegal videos, illegal recordings, cyber gambling, cyber defamation, and cyber stalking.
If a crime related to personal information infringement has occurred, it can be resolved through the National Police Agency’s Cyber Security Bureau (02-3150-2659), as well as the KISA Personal Information Infringement Reporting Center (118) and the Financial Supervisory Service (1332).
Personal information refers to information such as text, voice, sound, and video that can identify an individual, such as name or resident registration number. If it is difficult to identify a specific person with such information, personal information also includes information that can be confirmed by combining it with other information.
In particular, if your resident registration number has been stolen, you can request the site to delete your ID. If the site does not process the deletion despite your request for deletion, the problem can be resolved through the Korea Internet & Security Agency’s Personal Information Infringement Reporting Center (118).
Cyber Investigation Unit Q&A
Q. What should I do if unused micropayments or content usage fees are charged to my mobile phone?
If you have been unfairly charged for a payment that you did not use, you can resolve the issue at the Korea Communications Commission Integrated Civil Service Center (1335). The Korea Communications Commission’s Integrated Civil Service Center supports rate arbitration with the relevant service provider.
Q. If I clicked on a URL from a fake text message, such as a delivery message, what should I do?
Smishing text URLs are malware link addresses, and most of the damage caused by the malware is small payments and number theft. If you have been a victim of smishing, you must prepare supporting documents and report it to the police.
micropayment
You can get help through the Mobile Phone (ARS) Payment Arbitration Center (1644-2367). This is an organization that helps mediate disputes that arise between users and businesses. If you encounter a smishing micropayment, you can contact us first to receive help on how to deal with it.
Additionally, you can contact the customer service center of each mobile carrier (SKT, KT, LGU, etc.) and inquire about ‘application for small payment relief’ to receive the documents required to visit the police station.
Q. What if I receive a text message from Google Play stating that payment has not been made?
This is a case where the Google account has been hacked and used, or when a family member or acquaintance has made a payment without informing the user.
If someone you know is not using it, you may suspect that your account has been hacked or your credit card information has been leaked and used without permission. At this time, you can first change your Google account password and request a refund from Google Customer Center.
Google Customer Center
Learn more about Google Play refunds – Google Play Help
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support.google.com
Q. I never purchased an item, but I received a message saying the payment was made.
It is very likely that this is voice phishing that entices you to call the number from which the text message was sent. Most of the payment details are false, but the actual payment may have occurred due to hacking, etc., so you should check with your credit card company and bank to see if the payment was made. At this time, you should not contact the contact information received, but should check with the customer service center of the relevant card company or bank.
If you have actually suffered damage as a result of payment, you must prepare proof of damage, such as payment details, and visit the police station.
Despite difficult conditions, such as the methods of various cyber crimes becoming more sophisticated and being carried out overseas, cyber investigators are making efforts to apprehend criminals according to various crime patterns, such as strengthening international cooperation, developing forensic investigations, and sharing and learning cyber investigation techniques.
If you have been harmed, you must report it immediately, and wait for a good outcome with the belief that the culprit will be caught, although it will only take a while.