IQOS Service Center phone number, business hours, and trade-in information. With the advent of cigarette-type cigarettes, many people are switching to cigarette-type cigarettes instead of traditional tobacco. Cigarette-type cigarettes like IQOS are bound to break down as they are used as they use machines. If your IQOS Illuma, IQOS 3 Duo or previous models have problems such as charging, discharging, heater blade damage, or are malfunctioning and require after-sales service, you must call IQOS Customer Center or visit the service center. Below we introduce the IQOS customer center phone number, business hours, trade-in sales, etc.
IQOS Customer Center Phone Number
The IQOS customer center phone number is ☎080-000-1905. This number is the main number of IQOS Customer Center. If you have a problem with your IQOS product or it breaks down and need after-sales service, you can call here to inquire. IQOS Customer Center representative contact hours are from 9:00 AM to 10:00 PM every day.
Category Phone Number Business Hours
IQOS Customer Center Phone Number ☎080-000-1905 Daily from 9:00 AM to 10:00 PM
IQOS Customer Center Phone Number
IQOS Customer Center KakaoTalk inquiry
If you have difficulty connecting by phone due to the influx of calls to the IQOS customer service center or are too lazy to call, you can make a chat inquiry through the IQOS customer service center KakaoTalk. At the IQOS Customer Service Center KakaoTalk, you can receive information on purchasing IQOS Illuma, information on the Duo Care Program, information on the Friend Referral Program, information on the trade-in program, finding stores that support the program, information on how to replace the holder ring, after-sales service inquiries, service center inquiries, etc. can.
In particular, if you click the agent connection button at the bottom, you can immediately chat with an IQOS counselor, so you can conveniently ask questions about IQOS. To inquire about IQOS KakaoTalk, select the KakaoTalk menu at the bottom right of the IQOS homepage and run the IQOS KakaoTalk message sent to your cell phone, or run KakaoTalk directly, search for and add ‘IQOS Customer Service Center’, and then add it. Available. IQOS KakaoTalk inquiries are available 24 hours a day, 365 days a year.
IQOS Illuma device registration method, exchange service, warranty period
If you register your device on the IQOS website, you will receive a basic warranty period of 6 months + an additional 6 month warranty extension service only for those who have registered an IQOS Illuma device. You can also perform self-diagnosis on the website.
1. How to register an IQOS Illuma device
1) After logging in to the IQOS website, click the person-shaped icon in the upper right corner.
2) Select the ‘Registered Device’ item and click the ‘Add another device’ button.
3) Enter the 14-digit product number found on the device. For Illuma Prime and Illuma, you must register the holder and pocket charger product numbers respectively.
– The holder product number can be found on the back of the holder. For pocket chargers, you can check after removing the door cover and wrap cover. If you enter the 12-digit product number at the bottom of the kit box, the holder and pocket charger will be registered together.
4) After entering the product number, click the ‘Add device’ button to complete device registration.
2. IQOS Illuma Exchange Service
The IQOS exchange service means that if a defect occurs in a product within the scope of warranty within the warranty period, it is exchanged for the same product free of charge. (However, it may be exchanged for a different color depending on stock status)
Only those who have registered the device can receive the basic warranty period of 6 months + warranty extension service of an additional 6 months. You can use the self-diagnosis service on the official website, call the customer service center (080-000-1905) or a designated service center. You can apply for exchange service by visiting .
When receiving an exchange service, you must bring the defective product and proof of purchase to ensure smooth processing. If there is no proof of purchase, the quality warranty period starts 3 months from the date of manufacture. Product exchanges are handled through a replacement method, where you receive a new product through a designated courier company or visit the exchange location of your choice and return the defective product.
The warranty period of the exchanged product is calculated by comparing the remaining warranty period of the existing defective product as of the date of exchange with the period of 3 months from the date of exchange, whichever is longer. Products that can be exchanged within the warranty period are defined below.
1) IQOS Illuma Holder
2) IQOS Illuma Pocket Charger
3. IQOS Illuma device warranty period
The warranty period for IQOS Illuma devices is 6 months from the time of purchase. However, when signing up for membership and registering a device, the warranty period is 12 months with an additional 6 months. To check the exact warranty period, we recommend that you register your device on the IQOS website within one month of purchase. The product number required for device registration can be found using the 12 digits at the bottom of the IQOS Illuma Kit or the 14-digit number on the device.
IQOS 3 Duo or previous model device registration method and exchange service
1. How to register IQOS 3 Duo or previous model device
1) After logging in to the IQOS website, click the person-shaped icon in the upper right corner.
2) Select the ‘Registered Device’ item and click the ‘Add another device’ button.
3) Enter the 14-digit product number found on the device. For IQOS 3 Duo, IQOS 3, and IQOS 2.4 Plus, you must register the holder and pocket charger product numbers separately.
– The holder product number can be found on the back when you open the holder cap. Even in the case of a multi, you can check it from the back when you open the cap. If you enter the 12-digit product number at the bottom of the kit box, the holder and pocket charger will be registered together.
4) After entering the product number, click the ‘Add device’ button to complete device registration.
2. IQOS 3 Duo or previous model exchange service
The IQOS exchange service refers to a service that provides free exchange and various benefits when registering an IQOS device. If the heater blade is damaged within the warranty period, the holder can be exchanged free of charge once. It can be exchanged quickly through nationwide service centers and delivery services.
IQOS trade-in program
The IQOS trade-in program is a program for those who own previous model devices (IQOS 2.4 Plus, IQOS 3, IQOS 3 Multi, IQOS 3 Duo). If you return the device of the previous version, you will receive an IQOS Illuma (IQOS Illuma). This is a program that provides additional discounts on purchases (including Prime). (Compensation is available regardless of whether there is a breakdown.)
The IQOS trade-in program is available to those who own a previous model device (IQOS 2.4 Plus, IQOS 3, IQOS 3 Multi, IQOS 3 Duo) and are eligible to return the device, and complete membership registration on the IQOS website. Anyone who has registered their device can use it. (including faulty devices)
If you use the IQOS trade-in program, you can purchase IQOS Illuma Prime for 109,000 Won (recommended retail price 139,000 Won) and IQOS Illuma for 69,000 Won (recommended retail price 99,000 Won) on the condition that you return the previous version of IQOS device. You can purchase it for KRW. You can use the trade-in program at IQOS official stores nationwide, and you can check the location through the store locator on the IQOS website.
IQOS product after-sales service method, service center location and phone number, business hours
If your IQOS device is broken and you would like to receive after-sales service, you must call the IQOS customer center phone number ☎080-000-1905 or visit the nearest IQOS service center.
IQOS has directly managed stores, official IQOS dealers, and some retail stores and convenience stores throughout the country to provide after-sales service, IQOS exchange, device and accessory sales, and trade-in sales. Below we have compiled the business hours, addresses, and phone numbers of IQOS directly managed stores (service centers) and stores located in large supermarkets. In addition to the service centers listed below, you can also receive this service at many retail stores and convenience stores. To search for a detailed IQOS service center, please use the service center finder provided on the IQOS website.
Also, before visiting the IQOS service center, please check the service center address, service center phone number, and service center business hours before visiting. (Closed days may vary depending on the service center, so please call the service center first before visiting.)
▶Find the nearest IQOS service center
Seoul, Gyeonggi, Incheon area
1. IQOS Yeouido IFC branch, official IQOS store
Business hours: 10:00 – 22:00
A/S service hours: 10:00 – 21:00
Phone number: 02-6137-5905
Address: IFC Mall L2, 10 Gukjegeumyung-ro, Yeongdeungpo-gu, Seoul Next to Yeongpoong Bookstore, B2, IFC Mall
2. IQOS STORE Gwanghwamun branch, official IQOS store
Business hours: Monday – Sunday 10:00 – 20:00
A/S service hours: 10:00 – 19:00
Phone number: 02-722-1905
Address: Mido Building, 24-20 Jongno 3-gil, Jongno-gu, Seoul (Cheongjin-dong)
3. IQOS STORE Garosu-gil branch, official IQOS store
Business hours: Monday – Sunday 10:00 – 20:00
A/S service hours: 10:00 – 19:00
Phone number: 02-541-1905
Address: Shinyoung Building, 27 Apgujeong-ro 10-gil, Gangnam-gu, Seoul (Sinsa-dong)
4. IQOS STORE Wangsimni Branch, Electro Mart/E-Mart
Business hours: Monday – Sunday 10:00 – 22:00
A/S service hours: 10:00 – 20:00
Phone number: 02-2200-1186
Address: 3rd floor, E-Mart Wangsimni Branch, 17 Wangsimni Gwangjang-ro, Seongdong-gu, Seoul
5. IQOS STORE Bucheon Hyundai Branch, official IQOS store
Business hours: Mon-Sun 10:30 ~ 22:00
A/S service hours: Mon~Sun 10:30 ~ 21:00
Phone number: 032-623-1524
Address: 5th floor, U-PLEX, Hyundai Department Store Jungdong Branch, 180 Gilju-ro, Wonmi-gu, Bucheon-si, Gyeonggi-do
6. IQOS STORE Starfield Goyang Branch, official IQOS store
Business hours: Monday – Sunday 10:00 – 22:00