How to connect to Air Busan Customer Center, what to do when you don’t answer the phone. We’ll also tell you the email address, how to contact the website, the call center (reservation center) phone number, and the chatbot service. We hope you’ll be able to resolve any questions you have about seat selection, baggage, reservation cancellation, etc.
Table of Contents
1. Connecting to Air Busan Customer Center & Not Answering the Phone
2. Contacting Air Busan Customer Center via Email & Website
3. Air Busan Call Center Phone Number & Chatbot
In conclusion
1. Connecting to Air Busan Customer Center & Not Answering the Phone
Image guiding you on how to connect to Air Busan Customer Center
Let’s find out how to connect to Air Busan Customer Center. Air Busan is a low-cost airline affiliated with Kumho Asiana Group. It operates domestic flights as well as international routes to Japan, Thailand, Vietnam, China, etc. It has a lot of users, but unfortunately, it’s not easy to connect to the call center, so posts like ‘Air Busan Customer Center not answering the phone’ are often posted. Let’s take a look at this.
▌Air Busan Customer Center Not Answering Calls?
You may come across questions or reviews expressing complaints about the Air Busan Customer Center not answering calls. If you look at the reviews, there are cases where it took about 30 minutes to connect to a customer service representative, or cases where it took over 1 or 2 hours. There are even reviews where people called the call center for two days and were connected to a customer service representative.
▌How to connect to Air Busan Customer Center
Then, let’s take a look at how to connect to Air Busan Customer Center. First, rather than trying to connect to the call center by phone, we recommend leaving a message on the Air Busan website or contacting us via email. When I made direct inquiries, I found that text messages were faster to respond than phone calls. Just like the call center, you can ask questions about reservation cancellations, seat selection, reservation inquiries, refunds, baggage, and other issues. If you want to contact us by phone, the reservation center’s operating hours are from 9:00 AM, so we recommend calling at 9:00 AM. In addition, Air Busan also operates an Instagram account, but we do not recommend contacting us via Instagram DM. We will introduce the email address, website inquiry method, and reservation center (call center) phone number below.
2. Air Busan Customer Center Email & Website Inquiry
Next, we will tell you about the Air Busan Customer Center email address and website inquiry method.
▌Air Busan Customer Center Email Address
The Air Busan Customer Center email address is webmaster@airbusan.com. Just like the call center, you can ask questions about reservation cancellation, seat selection, reservation inquiry, refund, baggage, and other various questions.
In addition, if you are sending an email from Tokyo, Osaka, Fukuoka, or Sapporo, Japan, you can send it to jpreservation@airbusan.com.
Air Busan Customer Center Email Address: webmaster@airbusan.com
When sending from Tokyo, Osaka, Fukuoka, or Sapporo, Japan: webmaster@airbusan.com
▌Air Busan Customer Center Website Inquiry Method
You can also use customer service through the Air Busan Customer Center website. First, if you go to the Air Busan website, you will see the questions and answers organized under the following major topics in the ‘Frequently Asked Questions’ section.
Receipt/Confirmation/Support
Airport Service
Additional Service
Withdrawal
Website Use
Reservation
Internet Reservation
Find ID
Refund
Transportation
Reservation/Change
Stamp
Service
Mobile
Payment
Other
You can check by clicking on the categories, or you can search briefly with keywords for what you are curious about. For example, if you want to know about fuel surcharge, type ‘fuel surcharge’ and click on the magnifying glass icon. If you do not find the answer you are looking for after searching like this, please write an inquiry on the website. After logging in to the Air Busan website, click on [Customer Inquiry] on the left and ask your questions. In my experience, I recommend using the website service because it is faster to get a response than to call the call center.
Enter Air Busan Customer Center Homepage
3. Air Busan Call Center Phone Number & Chatbot
Lastly, let’s take a look at the Air Busan Call Center phone number and chatbot service.
▌Air Busan Call Center Phone Number
Air Busan Call Center is divided into a reservation center phone number and a phone number that can be used for group inquiries. The reservation center is 1666-3060. If you want to connect to a counselor, press 1. Business hours are from 9:00 AM to 7:00 PM, and it is open on weekdays as well as weekends and holidays.
The group inquiry phone number is 1666-6265, and it is open from 9:00 AM to 5:00 PM. However, it is not open on weekends and holidays, so please use it on weekdays.
Also, when calling the call center from overseas, you can use the phone number +82-70-7997-3060. It is open from 9:00 AM to 7:00 PM based on Korean time, and is open 365 days a year.
✔Reservation Center Phone Number: 1666-3060
Business Hours: 9 AM to 7 PM
Open on weekdays, weekends, and public holidays
✔Group Inquiry Phone Number (10 or more people): 1666-6265
Business Hours: 9 AM to 5 PM
Closed on weekends and public holidays
✔Overseas Inquiry Phone Number: +82-70-7997-3060
Business Hours: 9 AM to 7 PM (based on Korean time)
Open on weekdays, weekends, and public holidays
▌Air Busan Chatbot Service
Air Busan has also created a chatbot service. Go to the [Friends] tab in KakaoTalk, click the magnifying glass icon, and search for ‘Air Busan Chatbot’ to add as a friend. Also, it would be a good idea to search for ‘seat selection’, ‘reservation cancellation’, ‘baggage’, etc. in the KakaoTalk chat window with keywords to check first. And if this doesn’t work, please contact us via email, website, or call center.
In conclusion
If you have any questions about seat selection, reservation cancellation, refunds, or baggage, you can first check briefly through chatbot services. And if you need help from a counselor, you can use the email address, website inquiry method, or call center (reservation center) phone number. I hope this article, which summarizes how to connect when Air Busan customer center doesn’t answer the phone, was useful.