Learn more about how to use the Woori Card customer center, including phone numbers and agent connection times. Check the shortcut numbers for each service, such as reporting the loss of our card, applying for reissue, applying for payment notification service, and checking usage level.
Woori Card Customer Center Phone Number
Our Card customer service phone number is 1588-9955 or 1599-9955. There are two phone numbers in operation, so you can choose which one to use. The counselor can be contacted from 9:00 to 18:00 on weekdays. However, work related to card loss, theft, and approval is available 24 hours a day.
Woori Card Customer Center: 1588-9955, 1599-9955
Consultation hours: Weekdays 9:00 – 18:00
Consultation regarding loss reporting and approval: 24 hours a day
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Woori Card Customer Center Shortcut Number
When you call the two phone numbers above, you will need to select the service you want. For individual members, pressing 1 will take you to the individual member service menu. If you lose your card, press 8.
Number 1: Individual member
No. 2: Affiliate store
No. 3: Business/Welfare
No. 4: Non-member inquiring about new or single card
No. 5: Prepaid/Gift Card Forest Welfare Service
No. 7: Card password, use registration
No. 8: Lost card/voice phishing report, overseas transaction suspended
#: Major services such as payment utilization inquiry, etc.
After selecting individual member number 1, you must press the speed dial number for each desired service. It is convenient to use the detailed services by referring to the information below. If you want to connect to a counselor, just press 0. The agent connection is ‘No. 1 > No. 0’.
■ ‘No. 1’ individual member detailed menu
1. Inquiry about payment amount, usage history, and fuel price subsidies
2. Check usage limit and increase limit
3. Inquiries regarding immediate payment or deposit
4. Long-term card loan (card loan) or short-term card loan (cash advance)
5. Check points and mileage
6. Payment notification service, issuance of various certificates
7. Apply to continue using a dormant card or cancel the card
8. Reissue card, change password
9. Send chatbot connection text message
0. Employee connection
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Woori Card: Dedicated call center phone number for other services
In addition to the main customer center phone number, dedicated call centers for each service are also operated. Dedicated consultations are available for loans and delinquent payments, credit card applications, car installments, and loss reports. It may be good to use when it is difficult to connect to the main phone number or when there is a lot of waiting.
Call center dedicated to financial services: 1577-9000
When calling from abroad, the phone number is 82-2-6958-9000.
Consultation regarding credit card bills and overdue payments: 1599-6300
Easy card application 1599-0200
Child Love and Child Happiness Card Consultation Phone Number: 1599-9977
Car installment consultation 1544-9800
Report lost card 1588-5300
How to use the Woori Card website customer center
In addition to the Woori Card phone customer center, you can also use the online customer center. When you access the Woori Card website and select [All Menus], the [Customer Center] menu will appear. Please check and use the correct phone number, consultation time, and ARS number here. Additionally, you can also use text counseling, sign language counseling, and chatbot services.
Woori Card homepage
You can use the service more conveniently by downloading and installing the Woori Card app. In particular, you can directly change information such as payment date, payment account change, and card password change in the [MY] menu. Also, keep in mind that if you scroll down to the bottom of the screen, you can easily access frequently used menus such as billing statements, checking expected payment amount, reporting lost card, and registering card use. Of course, all services require login.