T’way Air is a low-cost airline that operates various domestic and international routes at low prices. At the customer center, you can get information on flight reservations, changes, cancellations, seat assignments, and more, as well as baggage regulations and online check-in.
In this article, we will provide detailed information on the T’way Air customer center phone number, how to connect to a customer service representative, and baggage regulations.
Table of Contents
T’way Air customer center phone number and operating hours
T’way Air website
How to use T’way Air online check-in
Guide to T’way Air baggage regulations
In conclusion
T’way Air customer center phone number and operating hours
The T’way Air customer center phone number is 1688-8686. If you call this number, you can get consultations on flight reservations, changes, cancellations, seat assignments, and more. The customer center is open from 7:00 AM to 7:00 PM, and is available every day.
When you call the T’way Air customer center, you can select the service menu you want by following the ARS instructions. For domestic inquiries, press 1, for international inquiries, press 2, and for other inquiries, press 5 to connect to a customer service representative and talk to them directly.
T’way Air website
On the T’way Air website, you can find information about flight reservations, reservation confirmation, cancellations, and refunds. You can also check information about online check-in, baggage regulations, additional services, and online duty-free shops.
When you access the website, you can select the desired item from the top menu. For example, for flight reservations, click ‘Reserve’, for reservation confirmation, click ‘Reservation Confirmation/Change/Cancellation’, and for online check-in, click ‘Online Check-in’.
Go to T’way website
How to use T’way Air online check-in
T’way Air provides a service that allows you to check in online first. If you use online check-in, you do not have to go to the airport counter to check in. You can go straight to the boarding area. However, if you have luggage, you must check in your luggage at the counter and then go to the departure hall.
You can check in online on the T’way Air website. Enter the information required for check-in, select your seat, and check in online. Online check-in is available at the following times:
Domestic flights: 24 hours to 35 minutes before departure
International flights: 24 hours to 1 hour before departure
(International routes available: Fukuoka, Osaka, Tokyo, Sapporo, Okinawa, Kumamoto, Songshan, Hong Kong)
Go to online check-in
The following passengers are restricted from using the online check-in service:
Passengers with infants, passengers who have pre-purchased emergency exit seats, passengers on codeshare flights, passengers with pets, passengers who have pre-purchased wheelchairs, and pregnant passengers over 32 weeks of age cannot use the online check-in service. In these cases, you must check in at the airport counter in person.
Go to T’way Flights
Guide to T’way Air Baggage Regulations
Before you travel, it is important to check T’way Air’s baggage regulations.
For both domestic and international flights, T’way Air offers a variety of baggage options. The amount of baggage allowed may vary depending on the ticket type and purchase conditions, so it is recommended to check when making a reservation.
Cabin baggage is generally allowed 1 piece per person, up to 10kg. However, business class passengers can bring 2 pieces per person, up to 10kg each. The size limit is that the sum of the three sides (length/width/height) must be less than 115cm, and the length of the largest side must not exceed 40cm, 20cm, and 55cm.
In addition, there are items that are restricted from being carried on board, so it is important to be aware of them and prepare accordingly. For example, sharp or pointed objects, chemicals, toxic substances, explosives, and flammable substances are prohibited from being carried on board.