Hana Card Customer Center Phone Number
Phone number: 1566-3131
Through the Hana Card Customer Center, we provide a variety of services, including credit card and debit card-related inquiries, application, change, and cancellation procedures, lost/stolen card reporting, and dispute resolution.
Available hours
Monday – Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed (including bank holidays)
main services
You can use the following services through the Hana Card Customer Center.
Credit card application and cancellation
Debit card application and cancellation
Report loss/theft of card and reissue
Change card password
Change subscription information (address, contact information, etc.)
Check payment details
Apply for dispute resolution
View and use points
Information on card-related promotions and benefits
Other card-related inquiries
How to use
If you call Hana Card Customer Center at 1566-3131 and submit your inquiry, a customer center counselor will kindly guide you.
Hana Card Customer Center: Your guide to solving your questions
mobile app service
You can easily use the customer center services through the Hana Card mobile app. Through the app, you can use a variety of functions such as card management, transaction history inquiry, and point usage. A chat service is also provided where you can contact customer service in real time.
Website and social media channels
Hana Card Customer Center’s website provides a platform where users can check frequently asked questions (FAQs) and make inquiries online. In addition, Hana Card shares the latest information through official SNS channels and quickly answers users’ questions.
Emergency Response
In case of an emergency, Hana Card Customer Center has prepared special procedures to respond quickly. We operate a 24-hour emergency contact service so that you can take immediate action in case your card is stolen, lost, or suspicious transactions are discovered.
Frequently Asked Questions (FAQ): Practical guidance for Hana Card users
The FAQ section of Hana Card Customer Center provides quick and clear solutions to problems frequently encountered by card users. This section comprehensively provides answers to various questions related to using Hana Card and helps users prepare for situations they may encounter in their daily lives.
Report a lost or stolen card
If your card is lost or stolen, you must immediately contact Hana Card customer service to have the card suspended. This is the first step to preventing unnecessary financial losses. Customer Service will provide guidance on what to do in these situations and, if necessary, the process for obtaining a new card.
Change payment date and limit
Hana Card users can adjust their payment dates and limits. Our FAQ section provides step-by-step instructions on how to make these changes online or over the phone. This helps users manage their cards according to their financial situation.
significant
Reports of card loss or theft are accepted 24 hours a day.
Some services may require customer identification.
Calls may be recorded to improve service.
Additional information
Hana Card website: https://www.hanacard.com
Hana Card mobile app: Available for download from App Store or Google Play Store
SNS: Follow Hana Card’s official account on Facebook, Instagram, and Twitter