On the KB Securities website, go to the Customer Service > Customer Inquiry/Counseling > Telephone Consultation/Business Guide menu to find instructions on using the customer center.
If you call the KB Securities Customer Center Integrated ARS at 1588-6611, you can use a variety of inquiry/processing services, such as a consultation staff connection service, ordering through ARS, market price inquiry, and public offering subscription.
ARS number 76 is financial fraud damage and payment suspension (employee connection), number 1 is order and execution, number 2 is market price and current price, number 3 is balance and transaction history, number 4 is transfer and replacement, number 5 is public stock subscription, number 6 is check card, Number 7 is accident reporting and loss registration, number 8 is other ARS services, number 9 is AI callbot service, number 0 is connection to a counselor, and number 13 is a slow and easy language service.
In the case of the top menu provided during the limited subscription period for public offering shares, number 51 is for subscription application for public offering shares through ARS, #52 is for cancellation of subscription for public offering shares through ARS, #1 is for subscription after connecting to a counselor, and #2 is online media work related to subscription through connecting to a counselor. .
The usage fee is 39 won per 3 minutes for both local and intercity use, and for mobile phones, it is charged according to the telecommunication company/customer plan in use. In accordance with the implementation of the Financial Supervisory Service’s comprehensive measures to prevent financial accidents, since December 2005, processing tasks such as stock trading and bank transfers through ARS are not possible for overseas calls, public phones, and calls with prohibited numbers.
Customer center staff can be reached from 08:00 to 18:00 on business days, and consultation is available 24 hours a day for financial fraud damage and payment suspension reports. Since business at the branch is closed after 17:00 on business days, same-day processing may not be possible depending on the request. For processing tasks such as customer center ARS orders and transfers, ARS agreement and transaction security password registration are required.
If you want to connect to the customer center ARS from overseas, use the international phone number of your country of residence + 82 (country code) + 2 (area code) + 782-7200 (KB Securities service number).
The phone number for the dedicated staff connection service for seniors over 65 years of age is 02-6007-9595, and for those under 65 years of age, please call the KB Securities Customer Center at 1588-6611.
The phone number for the retirement pension call center is 1600-5511, and service contents include retirement pension contract status and fees. Operating hours are from 08:00 to 17:00 on weekdays, and closed on Saturdays, Sundays, and public holidays. If you have any questions regarding retirement pension, please call the KB Securities Pension Center and professional staff will provide prompt and accurate help.