Nowadays, most banking transactions can be handled through banking apps, but sometimes there are cases where apps are difficult to solve. In that case, you must call the customer center or visit in person to receive consultation.
In this article, we will guide you through Shinhan Bank’s customer service phone number and business hours, as well as how to check flexible stores that operate outside of designated business hours.
Go to Shinhan Bank Customer Center
Go to Shinhan Bank Customer Center website
Shinhan Bank usage hours confirmation usage fee confirmation
Search for branch offices Search for flexible stores
1. Go directly to Shinhan Bank Customer Center homepage: Click on the link to go directly to Shinhan Bank Customer Center homepage.
2. Check Shinhan Bank usage hours: You can check Shinhan Bank usage hours for each business.
3. Check usage fee: You can check usage fee when using Shinhan Bank for business.
4. Branch Search: You can search for the locations and contact information of Shinhan Bank branches nationwide.
5. Flexible branch search: You can search for banks that are open for business outside of business hours.
Shinhan Bank Customer Center website
You can check detailed information by accessing the Shinhan Bank Customer Center website and clicking the icon at the bottom of the website.
▶ Usage hours
Check usage times related to inquiry, accident report, transfer/remittance, loan, new/cancellation, utility bill payment, foreign exchange/gold, and insurance.
▶ Fee information
Check fees related to internet banking, automated devices, deposits, remittances, loans, foreign exchange, and import/export.
Check usage hours and fee information
On the Shinhan Bank Customer Center website, you can use video consultation service, email consultation, and phone/remote support consultation after logging in. Please register and log in to use the service.
Apply for Shinhan Bank consultation service
Shinhan Bank Customer Center Phone Number
This is Shinhan Bank’s customer center phone number.
If you have an inquiry and are unable to resolve it through the website or app, please contact customer service and connect with a counselor for consultation.
Domestic 1599-8000
1577-8000
1544-8000
(When calling from overseas to Korea) 82-2-3449-8000
Foreign language 1577-8380
(When calling from overseas to Korea) 82-2-3449-8380
Customer center consultation hours: Weekdays 09:00-18:00 (excluding bank holidays)
Check the contents and usage time of each service
ARS connection number information
Shinhan Bank Customer Center How to report loss (report accident) – Individual customers
If you lose your bankbook or card or become a victim of voice phishing, you need to take prompt action. To do this, we will contact customer service and provide you with the ARS connection number for the issue. Please report promptly so that we can take quick action and prevent major damage.
Shinhan Card/Shinhan BC
main number
Shinhan Card approved, loss center 1544-7200
Shinhan Bank
Accident Reporting Target ARS Accident Reporting
Report loss of bankbook and seal 1599-8000 > * > No. 1
Cash card, debit card report 1599-8000 > * > No. 1
Cashier’s check report 1599-8000 > * > No. 2
Security card accident report 1599-8000 > * > No. 3
(or 1588-8000 > 6331)
Voice phishing accident report 1599-8000 > * > No. 4
TimeOTP loss report 1599-8000 > * > 3 times
(or 6332)
BANK25 terminal accident report 1599-8000 > * > No. 3
(or 1588-8000 > 6334)
▶ Precautions
Reporting a check accident over the phone is a preliminary accident report.
– Therefore, in order to prevent the lost check from being cashed, after reporting the accident by phone, please be sure to visit the nearest branch by 11:30 on the next business day and report it in writing.
If you do not know the check number, please visit the nearest branch and report the accident.
– You can check whether a preliminary accident has been reported by dialing 1369 (KFTC) > 25# without an area code.
Individual customer accident report
Shinhan Bank Customer Center Branch Information
You can check the addresses, phone numbers, and ATM machine locations of Shinhan Bank branches nationwide.
365 Automation, airport branches, and overseas branches are also available, so please search for the branch in your desired region.
Shinhan Bank branch search
Shinhan Bank flexible branch search
What is a flexible store?
Flexible stores refer to stores that operate outside of the bank’s regular business hours (weekdays from 9 a.m. to 4 p.m.). Customers who wish to use the service can call the store they plan to visit and check in advance whether the desired business can be handled before visiting.
Korea Federation of Banks inquiry line regarding flexible stores
Korea Federation of Banks Digital Innovation Department 02-3705-5254
Shinhan Bank flexible branch search
Above, we have provided information on how to search for Shinhan Bank’s customer center phone number, ARS connection number when reporting an accident, branch location and contact information, and flexible stores that can be used outside of business hours. We hope this will help you with any inquiries that cannot be processed online.