한전 고객센터 전화번호When calling the KEPCO Customer Center, dial 123. If calling from a cell phone, dial 123, and after connecting, you will be asked to dial your local area code. So, if you plan to inquire about the region, dial the area code + 123 and you can immediately use KEPCO in that region.
Example) Daejeon: 042-123, Seoul: 02-123, etc.
A power outage can cause many difficult situations because refrigerators, computers, air conditioners, and other devices will turn off when the electricity goes out. In that case, I need to call quickly. How long will KEPCO’s customer center be open? From 9 to 6? Until 12pm? no. KEPCO Customer Center is open 24 hours a day. Counselors are also available 24 hours a day. ^^ Therefore, when an emergency situation related to electricity arises, you can immediately call to inquire or resolve the issue.
I tried pressing 0 to connect to an agent, but it didn’t work. So we proceeded in the following way!
You can also check bills, pay bills, receive electricity consultations, and report electricity failures through PC Internet (KEPCO website) or KEPCO mobile app (Android | App Store). (Other applications include automatic transfer application, electricity use application, name change, email/mobile bill application, issuance of bill payment certificate, electricity consultation, customer refund search, etc.)
If you want to settle your electricity bill by phone, call 123.
Select the existing ARS method. (If you want to do it verbally (voice), select verbal ARS)
To quickly check customer information, you will be asked to dial your customer number and then enter the pound digit (#). – Your customer number is indicated on your electricity bill payment bill. You can find out if you take a photo of the payment notice before you move. To find the customer number on your payment invoice, refer to the red box below.
Find customer number on electricity bill payment bill
The picture may be slightly different as it is an example of a bill from 2017, but the customer number usually appears right above the electricity usage bill amount. ^^ This part is similar for both email bills and mobile bills.
For those of you who are not sure about the bill because you threw it away, is there any way to do this if you don’t know your customer number? There are many ways. You can go straight to the agent connection. When the message “Press your customer number and then the pound key” appears, even if you want to dial 0 to connect to an agent, you can’t. Just keep staying still. Also, if you remain still even when prompted to enter your customer number, you will be connected to a representative.
After connecting with a counselor, you need to make a moving settlement. If you tell them that you do not know your customer number, the counselor will ask for your “address.” If you tell us your address, you can settle the electricity bill for that location (place of electricity use), and just call out the numbers on the electricity meter until the end.
If you are making a moving settlement, there are things you need to prepare before connecting with a counselor. It is a good idea to take pictures of your electricity usage in advance. Because there are so many people looking for a counselor, it is essential to check the electric meter in advance. Of course, you can call right in front of the power meter.
Electricity meter used when settling electricity bills (low-voltage electronic watt-hour meter)
You can receive the payment account number and billing amount by text message, and then transfer the electricity bill to the corresponding virtual account. I requested the bank to be IBK and paid through IBK. You can also request other banks. By adding the current month’s settlement fee of 3,410 won and the previous month’s fee of 18,860 won, the total settlement fee is 22,270 won. The electricity usage location below refers to the address.
KEPCO electricity bill moving settlement payment text message (account number)
So far, we have looked at how to pay electricity bills as of today when moving settlement. On the day of moving settlement, you must be busy trying to move or settle utility bills, so don’t forget to settle the settlement~^^
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└ How to apply for electricity bill discount online
└ How to settle utility bills (water, electricity, gas) when moving
